Feedback
Feedback
We get better by listening. Whether your experience was excellent or fell short, we want to hear it.
Share your experience
Tell us what worked, what didn't, and anything we could have made clearer or easier. If you worked with a particular case manager, let us know — good feedback reaches them, and so does anything we need to fix.
Something gone wrong?
If you have a specific concern about a case, our complaints procedure sets out exactly how we will handle it and how quickly. You will always reach a real person.