Legal
Document Handling Policy
Last updated June 2026
How we receive, store, use and dispose of the documents you entrust to us.
Collection and purpose
We only ask for documents that are genuinely required for your application, and we tell you why each one is needed. We never request more than the relevant authority requires.
Storage and access
Documents are stored securely with least-privilege access — only the team members working on your case can open them. Identity documents are treated as highly sensitive and are never placed in marketing material, logs or public-facing systems.
Retention and disposal
We keep documents only for as long as your case and our legal obligations require, then securely delete or return them. You can ask about retention or request return of your originals at any time.
Every application is handled by qualified migration lawyers and government-licensed, certified visa agents — and verified against current official government sources.