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Issue Resolution Policy

Last updated June 2026

How we identify, escalate and resolve issues on a live case fairly and quickly.

Spotting issues early

Our process is built to catch problems before an officer does — document gaps, timing risks and rule changes are flagged by our checks and reviewed by a specialist.

Escalation

When an issue affects your case, your case manager owns it end-to-end and escalates to a senior advisor where needed. You are kept informed of the issue, the fix and the timeline.

Fair resolution

We resolve issues in your best interest, honestly and without surprises. Where an issue is ours, we make it right.

Every application is handled by qualified migration lawyers and government-licensed, certified visa agents — and verified against current official government sources.