Legal
Complaints Procedure
Last updated June 2026
How to raise a concern and how we will handle it.
How to complain
If something has fallen short, tell your case manager or email us. Give us your name, your case reference if you have one, and a description of what happened — the more detail, the faster we can help.
What happens next
We acknowledge complaints within two business days and aim to resolve them within ten business days. If we need longer, we will tell you why and keep you updated. A senior team member reviews every complaint.
If you are still not satisfied
We will set out our final position in writing and explain any further options available to you. You can reach our team any time at hello@thailandvisacentre.com.
Every application is handled by qualified migration lawyers and government-licensed, certified visa agents — and verified against current official government sources.